At Bloc Creative we are committed to maintaining the trust and confidence of all visitors to our website. This means that the information you share with us will not be sold, traded or rented to another company for marketing purposes, and will be stored in a responsible way using trusted providers.

In this privacy policy, we have outlined the information that we do collect, the systems within which this information is stored, the circumstances when this information may be shared with a third-party, why we collect this information at all and how you can access it. On our website (www.bloc-creative.com) we are the data controller and are responsible for your personal data.

The privacy of our website users is extremely important to us. The statement below sets out how we collect, use and protect information supplied by our users when visiting our website. We are committed to ensuring your privacy is protected and will only collect information that we know we will genuinely use.

We are committed to ensuring your privacy is protected and will only collect information that we know we will genuinely use. This policy supersedes any previous Privacy Policy and has been updated to reflect the new Global Data Protection Regulation (GDPR) that comes into effect 25 May 2018.

What our policy means for you

When someone visits www.bloc-creative.com we use a third-party service, Google Analytics, to collect certain anonymous information about the user. This includes data relating to the audience, for instance, location information if it is available, how we acquire users and the behaviour of our users once they’re on the website. This information is processed in such a way that individuals cannot be identified. Google Analytics does not make any attempt to identify the users of our website. If we do collect information, we will be clear about this from the beginning and will clearly state what we intend to do with this information.

We also use software called FullStory to analyse and enhance user journeys throughout our website. Their GDPR policy is here: https://help.fullstory.com/general-data-protection-regulation/gdpr.

About us

We are Bloc Creative. Our trading address is Unit 5, Derwent Business Centre, Clarke Street, Derby DE1 2BU, United Kingdom. You can contact us by post at the above address, by email at sayhello@bloc-creative.com or by telephone on +44 (0)1332 460 036.

Cookies

Cookies are small text files containing an identifier (a string of letters and numbers) that can be placed on your computer or mobile device that uniquely identify your browser or device. Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

Cookies may be either “persistent” or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user.

When you use our website to browse our products and services and view the information we make available, both persistent and session cookies are used by us and by third parties to allow the website to function and provide analytics for marketing and usability purposes. Third party cookies are controlled by other companies’ such as Facebook or Twitter and may be used to report usage statistics, deliver advertisements and so on.

Google Analytics, our third-party website analysis tracker, also uses cookies to analyse the habits of our users. The information collected is anonymous and is used purely as statistical evidence for our website analysis and reporting. The following cookies are used by Google Analytics on our website: _ga _gid. You can find information about Google’s privacy policy here: https://policies.google.com/privacy?hl=en&gl=uk

To learn how to disable or clear browser cookies for all the commonly used internet browsers, visit http://www.aboutcookies.org/default.aspx. Please note, however, that if you delete cookies you might not be able to use all of the features we offer and some of our pages might not display properly.

‘Contact us’

When a website visitor uses the ‘Contact us’ page, we ask for a name, email address company, telephone and a reason for contacting us. This information is then sent to ‘sayhello@bloc-creative.com’, where it is forwarded to the relevant team member. We will follow up with you directly regarding your query but will not add your details to a database in the first instance. We will only add your details to a database if, for instance, you place an order with us or request an estimate. This information will not be shared with a third party and will only be kept while we are trading with you as a supplier or client.

Social media

If you contact us through any of our social media channels your information will not be recorded on our system. We will only add your details to a database if, for instance, you place an order with us or request an estimate. This information will not be shared with a third party and will only be kept for six months from the last date of contact. We use a social media management system called Hootsuite to manage and communicate via the Twitter, Facebook, LinkedIn and Instagram accounts of ourselves and clients. We also use analytics to assess the performance of our posts. You can find Hootsuite’s GDPR policy here: https://hootsuite.com/en-gb/legal/general-data-protection-regulation.

Email marketing

We use an e-mail marketing platform called Mailchimp to send out emails to a marketing database for both ourselves and clients. All users have given their consent to be included on the database via Mailchimp’s double-opt-in process and have the right to unsubscribe and request the deletion of their data at any time. You can find Mailchimp’s GDPR policy here: https://kb.mailchimp.com/accounts/management/gdpr-faq.

Personal data

For our commercial viability and to pursue legitimate interests, we may continue to process personal information for a period of 24 months after we have concluded business with you. Unless stated elsewhere in this privacy policy, it is after this 24 month period that your data will be removed.

You are entitled to request to view, amend, or delete the personal information that we hold at any time. To do so, please email your request to sayhello@bloc-creative.com. We will respond and provide any requested information free of charge within one month, except in the event that the request is unfounded, excessive or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse the request.

Please note that requesting deletion is total and irreversible. This means that we will also lose any record of you having ever been on our systems. This does not affect your other rights in any way. If any of the information we hold on you is inaccurate or incomplete, you may ask us to correct or complete it at any time.

You have the right to make a complaint at any time to the Information Commissioner’s Office (www.ico.org.uk). We would, however, appreciate the opportunity to address your concerns prior to this so please contact us directly in the first instance.

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